Terms & conditions


The following terms and conditions will apply between PHR Training and the client for the supply and delivery of short course training and training materials. PHR Training will supply certification for all learners who pass assessment or who qualify for a certificate of attendance. In the case of accredited courses learners will sit an examination which is to be passed for a certificate to be issued.


PHR Training - is the training company that supplies and delivers training courses and training materials.

Client - the client is the company, company representative, organisation or organisation representative with authority to make an agreement with PHR Training to supply and deliver a training course and training materials.

Supply and Delivery - is the agreement between PHR Training and the client to make available a training course and training materials at an agreed cost, location and time.

Training - is the service supplied by PHR Training to the client that gives learners the knowledge, skills and qualifications to undertake their duties competently, safely, and legally.

Training Materials - are handouts, workbooks and any other materials that are retained by the learner to support the training and act as supporting evidence for future or ongoing qualifications.

Trainers - are the teachers supplied by PHR Training to deliver training to learners. Trainers will be appropriately qualified and up to date in the courses they deliver.

Short Course Training - describes the length of courses which are normally:

  • 3 hours referred to as half day course
  • 4-6 hours referred to as one day course
  • Up to five days in duration depending on the subject and qualification being taken

Refer to the PHR Training web site or contact PHR Training to make an enquiry for further details about course content and course duration. Courses may also be tailored to the client's requirements. Two half day courses can be delivered on one day at a reduced cost.

Certification - the cost of certificates produced and supplied by PHR Training are included in the course cost. Replacement certificates may be subject to additional cost. The cost of certification and examinations, where accreditation is required, is subject to additional costs as PHR Training has to purchase the examinations and certificates from the accreditation scheme.


Enquiries - clients may make enquiries for training either verbally, in writing or electronically. All enquiries will be answered as soon as practically possible and normally within 24 hours of receiving the enquiry. Enquires can be made on the PHR Training Website using the 'Contact Us' page. Alternatively clients may contact PHR Training directly by phone, tweet or by email where we will be happy to answer your enquiry.

Contact Details - PHR Training can be contacted as follows:

PHR Training

21 Mowbray Close,

Bromham, Bedford, MK43 8LF

Office Number: 01234 823475

Mobile: 07875 096532
Email: philippa@phrtraining.co.uk


How to Book - clients may book a training course either verbally, by email or in writing. All bookings will be agreed in writing as soon as practically possible and normally within 24 hours of receiving the booking. The confirmed booking will act as the training agreement.

Deposits - Where the client books a course at short notice (7 days or less) a deposit or full payment may be required which may be non-refundable - see cancellation procedures.

Venue - courses are normally conducted in the client's premises or at a venue supplied by PHR Training. Where the training is conducted in the client's premises a suitable area with an electricity supply will be required.

Student Numbers - the maximum number of learners on each course is determined by the subject being taught and the level. The client may incur additional charges if the maximum number of learners is exceeded.


Cancellation Policy - It is the policy of PHR Training that cancellation costs will be charged if a course is cancelled within 14 days of the course start date. Cancellation charges may be waivered in exceptional circumstances providing PHR Training and the client have mutually agreed.

Cancellation Procedure - cancellation of a course or training materials can be made either verbally, in writing or electronically. Clients are advised to support verbal cancellations in writing or by email.


Course Costs - course costs will be displayed on the training agreement and on the invoice.

Payment Method - the client will pay the course costs shown on the invoice by cheque to 'PHR Training Limited' or alternatively by BACS as displayed on the invoice.

Payment Terms - full payment is to be made by the client to PHR Training within 30 days of the invoice date.

Invoices - PHR Training will normally produce and distribute invoices on or shortly after the commencement of the training. Invoices will show the total cost to be paid by the client.


Behavior - PHR Training shall conduct themselves throughout the training process in a professional, polite and courteous manner. PHR Training will abide by the codes of conduct, ethical standards and recognised best practice as expected for a training organisation.

Dress - PHR Training trainers will dress appropriately to the subject being taught. This may vary from smart business type clothing to casual dress where appropriate. All clothing will be clean and designed to comply with infection control procedures. If a client has a specific dress requirement for a trainer to adhere to they are to inform PHR Training 7 days prior to the start of the training.

Standards - PHR Training maintains high standards with regard to the delivery and contents of training and the quality of training materials. In order to achieve this PHR Training ensures its trainers are qualified and up to date in the subjects they teach. PHR Training also operate an end of course evaluation form completed by each student which asks for the students opinions on the course. If clients would like copies of the evaluation forms or would like to supply their own evaluation form, they are to liaise with PHR Training to make suitable arrangements.


Insurance - PHR Training will maintain levels of insurance in accordance with the regulatory and industry requirements.


Security - PHR Training will take all reasonable steps to ensure the security of all premises visited is maintained and that upon completion of the training that all keys are returned promptly and that all areas are left secure.


PHR Training will follow and abide by all reasonable policies and procedure that are laid down by the client. Such policies and procedures that are typically followed include: Fire Procedures, Infection Control, Security, Confidentiality and Health and Safety. If a client wishes PHR Training to follow a specific policy or procedure they are to make available the information prior to the start of the training.


PHR Training operates an equal opportunities policy to ensure that individuals are treated fairly and is therefore committed to promoting equal opportunity. By implementing this policy we are seeking to ensure all forms of unfair discrimination are eliminated. If any individual or client feels that PHR Training has been unfair and has not demonstrated equal opportunity they are able to complain using the complaints procedure.


PHR Training aims to provide you with a reliable and consistent service at all times. If, however, you are unhappy with the service we have given you, this guide will tell you how you can get in touch with us and how we will deal with your complaint or issue.

If you do want to register a complaint with us you can contact PHR Training via post at:

PHR Training
21 Mowbray Close
Mk43 8LF

Or by phone on: 01234 823475 Mobile on: 07875096532

By email: philippa@phrtraining.co.uk

PHR Training operates a 'Complaints Procedure' in accordance with normal business practices and where appropriate with an Accreditation Scheme. This procedure is to enable clients to have a redress procedure if they are not satisfied with any of the following:

  • If the contents of a course or the training materials are incorrect or inappropriate.
  • If the duration of the course is significantly different to that invoiced.
  • If the conduct or actions by the PHR Training trainer is inappropriate or offensive.
  • If any part of the booking, supply and delivery or post course processes are not satisfactory.

This Enquiry and Complaints Procedure is limited to PHR Training who trades under the business name of PHR Training Limited or any other authorized person operating on behalf of PHR Training. PHR Training cannot respond to complaints that are outside of the training process for which PHR Training is responsible.

Where clarification is required on a matter of procedure, conduct or course content it is the responsibility of PHR Training to answer such enquiries in a prompt and satisfactory manner.

Enquiries and complaints are to be made in writing with sufficient detail to allow PHR Training to compile a written response. Where the client is not satisfied with the response given by PHR Training they may contact PHR Training successively and ask for further clarification. In all circumstances PHR Training will respond each time in writing, as soon as practicably possible and normally within seven days of receiving the complaint.

In the case of unresolved complaints PHR Training will inform the appropriate governing body or accreditation scheme and informed them that a complaint is in progress, this will act as notification that they may become involved should the complaint not be resolved satisfactorily. Where a satisfactory resolution cannot be finalised, the client may seek further resolution from their local trading standards, appropriate governing body or from the appropriate accreditation scheme.

PHR Training will inform the client of the contact details of the appropriate accreditation scheme on request.

The decision of any governing body or accreditation scheme will be final and is binding to PHR Training but may not be binding on the client. It is to be noted by the client that using this complaint procedure does not in any way prevent or obstruct their recourse to Law.